It has been a great event, well organized, with many interesting insurtech companies and diverting presentations (because it was not allowed to show powerpoint presentations?). Nearly every insurtech talked about services using technologies like
- artificial intelligence,
- chatbots,
- voice recognition
- blockchain.
None of these technologies is really new. But the great thing about the presented concepts (for me) has been the combination of it, the user centric view and not at least (in many cases) the coverage of the service-packages from the backoffice to the consumer.
But the most important message has been: The insurance industry needs a cultural change and has to develop a partnership between the insurer and its customers. Technology is only an important tool to make this cultural change possible.
DIA Munich
DIA Munich
